Terms & Conditions

1. Parties and Agreement

These Terms and Conditions ("Agreement") form a binding contract between Ever Stay Connect ("Ever Stay Connect") and you ("Subscriber," "Customer," "you"). By activating service, using our network, or accessing our website, you accept this Agreement in full.

2. Eligibility Requirements

• You must be at least 18 years of age to enter into this Agreement
• You must be the legal resident or authorized representative of the service address
• You must provide accurate contact, address, and billing information and keep it current
• Ever Stay Connect accounts are non-transferable. Business services are subject to separate commercial terms.
• One residential account per service address

3. Month-to-Month Service — No Contract Required

All Ever Stay Connect residential plans operate on a month-to-month basis. There is no minimum service term and no early termination fee under any circumstance. You may cancel at any time by calling (844) 222-0988. Your service remains active through the end of your paid billing period. All Ever Stay Connect-provided equipment must be returned within 14 days of your cancellation effective date.

4. Billing and Payments

• Service is billed monthly in advance, on your billing anniversary date
• Payment is due within 20 days of the billing date
• We accept major credit/debit cards and ACH bank transfers
• Accounts past due by 30 days will incur a late fee of $9.99
• Service may be suspended after 45 consecutive days of non-payment. A $15.00 restoration fee applies upon reconnection
• Advertised plan rates cover base service and included equipment. Government taxes and regulatory pass-through fees are itemized separately on each bill
• Ever Stay Connect provides 60 days' advance written notice before any base rate increase. In our 8-year history, we have increased rates twice — both times with full customer notification in advance

5. Acceptable Use Policy

Ever Stay Connect service is provided for lawful personal and business use. Prohibited uses include:

• Transmitting, distributing, or storing unlawful content including copyright-infringing material or illegal communications
• Conducting denial-of-service attacks, network scanning, or unauthorized intrusion attempts against any system
• Operating unsanctioned commercial hosting services, mass email systems, or content delivery operations without written authorization
• Reselling or redistributing Ever Stay Connect service to any third party without explicit written permission
• Interfering with Ever Stay Connect's infrastructure or degrading service for other customers

Confirmed violations may result in immediate service suspension or termination. Ever Stay Connect will cooperate fully with law enforcement in connection with unlawful use investigations.

6. Equipment

All equipment provided by Ever Stay Connect — including wireless routers, cable boxes, remotes, and accessories — remains the property of Ever Stay Connect throughout your service period. You agree to:

• Use equipment only at the registered service address
• Protect equipment from physical damage, theft, and unauthorized tampering
• Return all equipment within 14 days of service termination in original working condition
• Pay current replacement costs for lost, stolen, or damaged equipment: Wi-Fi Router — $175; Cable Box — $140; Remote — $30

Ever Stay Connect replaces equipment that fails due to manufacturing defects or firmware at no charge. Do not open, modify, or attempt to repair Ever Stay Connect equipment — doing so voids replacement coverage.

7. Network and Service Availability

Ever Stay Connect targets 99.9% network availability and maintains a dedicated network operations center that monitors service around the clock. We are not responsible for interruptions caused by force majeure events, acts of government, third-party backbone outages, or circumstances outside our reasonable control. Customers affected by verified Ever Stay Connect-caused outages lasting more than 24 hours may request a prorated credit within 30 days of service restoration.

8. Limitation of Liability

To the maximum extent permitted by applicable Georgia and federal law, Ever Stay Connect's total liability arising from any claim shall not exceed three months of your paid service fees. Ever Stay Connect is not liable for indirect, incidental, consequential, or punitive damages including loss of business revenue, data loss, or productivity loss arising from service use or interruption.

9. Dispute Resolution

Customers with billing or service disputes should contact our support team at (844) 222-0988 as the first step. If resolution is not achieved within 30 days of good-faith negotiation, disputes shall be resolved through binding arbitration under the American Arbitration Association's Consumer Arbitration Rules. Class action waiver applies to the extent permitted by law. Arbitration will take place in Fulton County, Georgia.

10. Governing Law

This Agreement is governed by the laws of the State of Georgia. Non-arbitrable disputes shall be heard in the state or federal courts of Fulton County, Georgia.

11. Modifications

We may update this Agreement with 30 days' advance notice via email. Continued service use after the effective date constitutes acceptance. If you disagree with changes, you may cancel without penalty before they take effect.

12. Contact

• 📞 (844) 222-0988
• ✉️ legal@everstayconnect.online
• 📍 Ever Stay Connect, 1200 Commerce Square, Atlanta, GA 30303