Privacy Policy

1. About Ever Stay Connect

Ever Stay Connect ("Ever Stay Connect," "we," "us") is a internet, cable television, and home phone service provider incorporated in Georgia, with headquarters at 1200 Commerce Square, Atlanta, GA 30303. This Privacy Policy applies to all personal information we collect through our website (everstayconnect.online), mobile application, and delivery of subscription services to residential and small business customers.

2. Information We Collect

Information You Provide

• Full legal name, service address, billing address, email address, and phone number at signup
• Payment instrument details (credit/debit card or bank account) processed via PCI-DSS-compliant partners — we never store raw card numbers on our own servers
• Identity verification documents for credit approval or fraud prevention purposes where applicable
• Support communications — emails, chat transcripts, and call recordings (with notice) for quality assurance
• Any information you voluntarily submit through forms, surveys, or customer feedback requests

Information We Collect Automatically

• Network operational data including signal strength, device counts, and aggregate bandwidth metrics necessary to provision and maintain your service
• IP address, device identifiers, and browser metadata when you access everstayconnect.online or our mobile application
• Call detail records (time, duration, originating and terminating numbers) for home phone service customers, as required by FCC CPNI regulations
• Session activity on our website including pages visited and time on page, via analytics tools operating under data processing agreements

Information From Third Parties

• Credit reporting agencies, strictly for service qualification and fraud screening
• Address validation partners, to confirm service eligibility before account creation

3. How We Use Your Information

• To provision, maintain, monitor, and improve your internet, TV, and phone service
• To process your monthly bill, verify payment, and send account statements
• To contact you about service outages, maintenance windows, or material service changes
• To respond to technical support requests and resolve account disputes
• To comply with FCC regulations including CPNI requirements
• To detect, investigate, and prevent fraudulent or unauthorized use of our services
• To send optional service-related marketing (you may opt out at any time with no service impact)

4. Sharing Your Information

Ever Stay Connect does not sell, rent, or trade your personal information. We share data only in the following circumstances:

• Service vendors: Carefully selected third parties (payment processors, analytics providers, cloud infrastructure) who access only what is necessary and operate under written data processing agreements
• Legal obligation: In response to a valid court order, subpoena, FCC order, or lawful government request — we notify you where legally permitted
• Business transfer: In the event of a merger or acquisition, with 30 days' advance customer notification
• With your consent: For any purpose you explicitly and separately authorize

5. CPNI — Customer Proprietary Network Information

As a licensed telecommunications provider, Ever Stay Connect handles CPNI (Customer Proprietary Network Information) under strict FCC rules. CPNI covers data about how you use our phone service — call records, frequency, duration, and destinations. We use CPNI solely to provide and improve your service. You may restrict our use of CPNI for marketing by calling (844) 222-0988 at any time, with no effect on your service.

6. Your Privacy Rights

• Request access to a copy of the personal data we hold about you
• Correct inaccurate account information at any time through your online account or by calling us
• Request deletion of your personal profile data after account closure, subject to legal retention obligations
• Opt out of marketing communications via unsubscribe links or by calling us
• Restrict certain categories of data processing where applicable law permits

To exercise these rights: call (844) 222-0988 or email privacy@everstayconnect.online. We respond to verified requests within 30 days.

7. Security

We implement TLS encryption for data in transit, AES-256 encryption for stored payment credentials, role-based internal access controls, and conduct annual third-party security assessments. No digital system is fully immune to breach. In the event of an incident materially affecting your personal data, we will notify you as required by applicable federal and state law.

8. Retention

Account data is retained for the duration of your subscription and a reasonable post-closure period for billing reconciliation, dispute resolution, and regulatory compliance. Billing records are typically retained for seven years per standard accounting practice. Call records for phone service are retained per applicable FCC and state requirements.

9. Children's Privacy

Ever Stay Connect services are designed for adults 18 and older. We do not knowingly collect personal information from individuals under 13. If you believe a minor has submitted personal data through our services, contact us immediately and we will delete it promptly.

10. Updates to This Policy

We update this policy as our practices or applicable laws change. We provide at least 30 days' advance notice of material changes via website posting and account email. Continued use of services following the effective date constitutes acceptance.

11. Contact

• 📞 (844) 222-0988
• ✉️ privacy@everstayconnect.online
• 📍 Ever Stay Connect — Privacy Officer, 1200 Commerce Square, Atlanta, GA 30303